Even though I was an hour late to pick the truck up, they still accommodated my requests.
Firstly, I rented a 20' truck and ordered a dolly and 12 blankets when I got home to my destination the truck had nothing in there I had to drive my personal car to go back to get the blankets ( luckily for me the movers had a dolly). On the form it asked for the drivers name and I put it on it but when the driver got to the storage area (in Florida) he was told he couldn't store my items because I had to physically be there in person to get the storage space I reserved I understand if that's their policy then fine but declare from the get go what the requirements are and don't waste my time. I asked if I overlooked something in the terms and condition and I was told no so there you have it....people do not necessarily move every 6 months or every year to know these things so uhaul do better.
I had an issue with another rental location that is a non corporate dealer. I ended up working with the Fair Field store and even though the mix up was not their fault in ANY WAY, they made it right with. I had always gone there before but had tried somewhere else this once. Never again. The Fair Field store will have my return business every time! You guys truly went the extra mile for us. Thank you for all of your help!
I also had an issue with another rental location that is a non corporate dealer. However, the staff at the U-Haul on 9th Ave. worked diligently to resolve the problem and were very friendly and helpful until the issue was fixed. I've used this particular location many times without any negative experiences.
Great selection of moving supplies...lots of boxes available.
U Haul Of Fair Field is a US Moving Company based in Huntington, Kentucky. U Haul Of Fair Field is located at 1528 9th Ave, Huntington, WV 25701, USA.
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