She literally used my face as a surface to paint the dark brown hair dye all over my head. She didn't put her hand or a foil between my face and the hair. She would lay the hair on my cheek and proceed to paint it brown there. My cheeks, forehead, etc were stained with dark brown dye for 3-4 days after (even with aggressive exfoliation) and were faintly there beyond a week. She was so unprofessional and left me there with dye everywhere to go smoke. I asked another employee for a manager.
Coming from someone who is new to the area and loyal to good service, this place was wonderful! Got a massage last minute and they got me in. The masseuse was great! He was about healing and not about $$ for sure. He asked me about my pains and what was going on and helped a lot! Suggested to come back in a few weeks and to let them know so he could research some techniques for my special needs due to lower back injuries. Front desk was polite and wonderful! Will be coming back for sure!
Although the massage I received at this salon was very good, it is criminal to charge someone for a 50 minute massage and yet only give them a 35 minute massage. The masseuse likely recognized the shortage because I noticed that her small clock was turned around when I was finished and it had been facing outward when the massage started.
My stylist returned angry that I had complained, was very rude and kept offering to cut my hair -I declined. The manager had since disappeared. She proceeded to wash out my hair (very awkward) and seemed to think I would change my mind about the cut.
El haijj Salon & Spa is completely run down and is steadily declining. I was a patron for a few years on and off but I will not be returning. I have been to 2 great hair stylists there but they always leave, I am assuming to go to a nicer salon or spa. I also noticed the owner uses unsanitary wax for body waxing and Brazilians that she keeps hidden in a closet in her waxing room, this is especially concerning because of the high rate of STDs in our area and how easily they could spread through unsanitary wax. I am very disappointed that this once great establishment has not changed with the times, for the price you pay for all services I would expect an updated and clean environment.
I had been to this location about once every 6 weeks before this happened. I told the cashier, even though I lived about 5 minutes away, I would not return and would persuade all my friends NOT to go there.
The other stylist I asked for help came over and tried to wipe some of the dye off my face, before going to contact the manager. The manager was a very timid, shy woman (who really has no business being a manager). She looked at my face and hair and agreed this wasn't up to par with their work, but that the stylist was going through a lot... She continued to attempted to remove the dye from my face, then left to go get the stylist.
The single WORST experience in a salon of my life! I made an appointment for highlights, having virgin light brown hair a little below the shoulder. The young (and I'm 22, so perhaps immature is a better description) lady who barely attempted to help me proceed to explain that highlights require bleaching -which is terrible for hair- and to avoid it at all costs, so I should perhaps try to get red highlights like her (her hair is a lovely "punk" red/black shade, but not for me). I agreed to just go lighter brown (I literally had 5-6 grey hairs I wanted to cover up -yes, I started greying in high school).
I got a massage from Sara. It was amazing, as always. I highly recommend her! Great at deep tissue, or just a nice relaxing session!
I literally left with soaking wet hair, uncut, unhighlighted, and dark brown stains all over my face. I went to the register as my stylist said "Fine, whatever." When I arrived at the register, the owner was there, but was gossiping with the cashier and didn't make eye contact or acknowledge me, in fact, leaving the room. I explained to the cashier what happened (as she looked as my wet hair and stained face with sympathy) and she called my stylist over to the register to ask for an amount. My terrible stylist looked at me with disgust and said $150. If I had cash, I would have paid less, but I was paying by credit card and was shocked at the amount. I asked to speak to the manager again or owner and after about 10 minutes was told they were not available. Eventually, I just paid and left.
DO NOT WASTE YOUR MONEY!!! I could have overlooked the inexperienced stylist filled with attitude if the manger or owner had taken some amount of responsibility and tried to make it right. Instead, I was treated so disrespectfully. Do yourself a favor and go somewhere else!
El Haijj Salon Spa is a US Spa based in Huntington, Kentucky. El Haijj Salon Spa is located at 1119 20th St, Huntington, WV 25703, USA.
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