Very poor lighting. The door on the west side doesn't even lock, so there is no need to enter the security code, anyone can enter. Most of the unoccupied units are full of left over stuff. I had to switch units three times to find and empty one.
Clean but in a super scruffy area
My best friend and I had to get a storage unit for the summer. Even with the lock, is you wiggle it enough anyone can open the door to the unit on any locker. I tried to have the employee come help me with that, and she cussed me out. They will also take your credit/debit card number and write it down in a paper log if you ask to pay over the phone. Very sketchy. Please don't go there for your own sake.
I would like to thank Miss Ashley and Miss Dee for my birthday card. Surprisingly it was the only card i received for my 85th birthday. These girls are definately the nicest. I look forward to coming in to pay my bill every month. I have used this location for over 7 years now and would highly recommend it. Thanks girls and hope you are having a great day.
The worst customer service ever! Ashley is a "Manager " but does not know how to deal with customers. Her and the staff informed us they would accept our packages from FedEx and UPS, when our delivery came they decided not to accept it without even contacting us and giving a reason. When I called to ask why Ashley thought being rude was the way to go. I asked how to resolve this she said they only do that service for 2 other clients one being a pharmaceutical Rep and that they pay extra for the service. She demanded we pay $40 more a month. I told her she could have informed us of this before and didn't have to return my shipment. She wanted to raise her voice. I would never recommend this location to anyone! I hope someone higher up than Ashley read this and terminate her. All she wanted to do is pocket the money! If this is your policy then why would you even take our key?
Convenient Self Storage is a US Storage based in Huntington, Kentucky. Convenient Self Storage is located at 802 15th St, Huntington, WV 25701, USA.
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