Got the Summer pass falling in love with the place now
excellent everything in great shape, staff great.
It's pretty expensive and the hours have shortened by an hour ealier closing time. Day care is only operated from 8-12 noon on Saturday. Wonderful staff though.
The staff and what they are doing (providing great environment for fitness for people of all backgrounds, including handicap/disabilities) is great. The staff and students etc on staff are great, equipment is great. Hours could be better. But I did have one issue, I attempted to change my auto withdraw to new bank account and they failed to make the changeover and I got charged a late fee when the withdraw hit a different account. The young person on staff was having issues at the time entering the checking account into the system and asked the manager for assistance. The manager on staff at the didn't provide assistance to him. She said "You better get this right or he will get charged a late fee and will not be happy" So she knew things were not being done right but didn't do anything to correct matters. I believe this is not good management/leadership and good customer service. She was also disrespectful to me, didn't make eye contact, and was basically judging me because I didn't have a debit card on me yet for my new checking account and provided a blank check to setup auto withdraws to my new account. This rating is in regards to that one manager and not the gym in general which would get a 4 plus. Also their wifi is poorly secured, I would not use it or let your teenagers use it due to hacking risk.
They have a good list of things to do but the staff and management are very poor. The staff is very incompetent and the older folks that go to the facility are very rude and hateful. If you do not live up to their standard or look like they do, you feel like an outcast. The young kids that work the desk up front are also rude and snobby and do not care about their job. They are there for a pay check. A majority of the lifeguards for the pool, I would NOT trust my life or a loved ones life with them in case of emergency b/c they do not look prepared for any accident. It needs updated and cleaned in a bad way. The fees for this place are too high for the lack of quality.
Ymca Of Huntington West Virginia is a US Gym based in Huntington, Kentucky. Ymca Of Huntington West Virginia is located at 935 10th Ave, Huntington, WV 25701, USA.
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