I had a 3:20 appointment. It is now 4:55 and I am still in the lobby, sitting (very uncomfortably) in a back brace waiting to see a doctor. At 4:50 I asked when I might expect to see the doctor. The response... "I don't know. There are still a lot of people ahead of you." Hmmm. You had no problem calling me up and getting my co-pay within 15 minutes of arriving.
If an office is going to be this far behind, would it be too much to ask that they reach out, tell people and reschedule where possible? Poorly managed!
Yep, 5:55 and still waiting.....
Marshall Health is a US Hospital based in Huntington, Kentucky. Marshall Health is located at 1600 Medical Center Dr, Huntington, WV 25701, USA.
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