Now, on to my review: they are more expensive than Wal-Mart, but better quality service, better warranty and the people are wonderful. Mark use to work at a dealership, so I know he knows about my kind of vehicle, anyway. They gave me a number of discounts and did not suggest any services I didn't need. Went in for inspection, told me at bare minimum would need two new back tires, which I expected. He gave me suggestions on other things as extra, not necessary to pass inspection or anything, but had wanted to get all the things he suggested done long before he suggested them.
Will come back here again for tires, brakes, and future inspections for sure. Will still go to dealership for everything else.
Usually love this place but today not so much. Mechanic ruined my upholstery on the driver side with dirt and oil. Bald guy with glasses cleaned and scrubbed. While I appreciate him for trying, this is not what it looked like when I bought it in for an oil change. Will have to get it professionally cleaned now. Wish Bruce was here. Never any problems when he is around. I will be giving corporate a call. I shouldn't have to pay for that. Customer for 7 years.
Reading some reviews on here, I am thinking people are forgetting this is not a dealership--a tire and lube place like Firestone is not someplace to go for major repairs. If you need major repairs done and cannot afford the dealership, go to a reputable mechanic who specializes in your kind of vehicle.
Took my car in for an inspection and oil change. Failed my car with bogus objections. Then failed to put oil filter on correctly and oil .leaked all over the car, NEVER go there...
It smells like a Firestone. They kind of screwed up my tire installation. Buts its all good.
The people there were extremely kind to me. We left the car with them overnight and they gave us an estimate in the morning. We explained that it was too much for us to handle. The parts to buy off amazon were 150 and we have a mechanic in the family. It'd be cheaper to tow it to Pikeville. We had the break pads changed and drove it there. My brother in law fixed it. He said not to go back there. That all he needed to know about them was that they didn't tighten the lug nuts on the tires. That this could've gotten us killed.
Firestone Complete Auto Care is a US Car Repair based in Huntington, Kentucky. Firestone Complete Auto Care is located at 2630 5th Ave, Huntington, WV 25702, USA.
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